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Rob Heeley has extensive experience in IT support and customer service, currently serving as a Senior Support Analyst and previously as a Support Technician at Cassie (Syrenis Ltd) since August 2021. Prior roles include Support Technician at C2JF SOLUTIONS LLP, 1st Line IT Support Analyst at Amey, and Technical Support Analyst at Wranx, where responsibilities encompassed application support, client onboarding, and bespoke reporting. Rob's career also includes significant customer service experience at MyCSP Ltd and Santander UK, focusing on support and communication with stakeholders and customers. Educational qualifications include A-levels in Business Studies and Economics from Maghull High School (2006-2008).