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Melissa Findlay has over two decades of experience in customer service and retail. Currently serving as Customer Service Manager at Cassidy's ProLine since November 2011, Melissa has developed strong management skills. Previous roles include Sales Associate at Kohl's Department Stores from October 2009 to November 2010 and Sales Associate at Kmart from October 1993 to May 1997. Additionally, Melissa worked as a Support Analyst II at Ace Hardware Corp from May 1997 to February 2009, where responsibilities included customer support across various departments, enhancing proficiency in service and operational processes.