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Michelle M. Wilson has extensive experience in customer service and operations management, currently serving as a Customer Service Support Representative at Cass Information Systems since November 2022. Michelle has also functioned as the Director of Operations at First Coast Sign Language Interpreting, LLC, overseeing service delivery and staff management since October 2007. Additional roles include Front Desk Clerk at Hampton Inn by Hilton, Brand Ambassador at Exhibitors Connection, and Case Manager at Capital Access, Inc. Furthermore, Michelle has held positions in administrative support at Citi and various real estate firms, showcasing strong communication, negotiation, and organizational skills. Michelle graduated salutatorian from Williston High School in 1990 with a focus on Business/Office Automation/Technology/Data Entry.