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Joseph Fickert is a seasoned professional with extensive experience in client account management and customer service. As a Client Account Manager at Cass Information Systems since June 2014, Joseph oversees six client accounts, manages a team of four Client Account Representatives, and successfully markets current and future products, achieving over a 10% increase in EDI sales. Previously, Joseph served as a Customer Account Representative, where initiatives led to a 30% increase in paid invoices. Prior experience includes the role of E-Correspondence Representative at Morgan Stanley, processing over 100 documents daily and facilitating account management for clients. Joseph holds a Master of Business Administration from Eastern New Mexico University and a degree in Consumer Affairs from The Ohio State University.