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Alice Nguyen is an accomplished professional with diverse experience in management, customer service, and education. As the owner of Shiny Plus Cleaning Business since March 2021, Alice Nguyen collaborates with property managers and oversees employee recruitment and scheduling. Concurrently serving as a server at Fallsview Casino Resort since May 2017, Alice Nguyen provides exceptional customer service to clients, including VIP guests, and effectively addresses customer complaints. Previous roles include working in the International Department at Niagara College Canada, where Alice Nguyen developed marketing materials to attract Vietnamese students, and serving as a lecturer at Hanoi University, responsible for curriculum development and instruction in various economic and tourism-related courses. Alice Nguyen holds multiple educational qualifications, including a Master of Education in Educational Leadership from Brock University and postgraduate certifications in Teaching English as a Second Language, Event Management, and Hospitality and Tourism Management from Niagara College.