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Rafael VEIGA LOZADA is a skilled professional with diverse experience in customer support, product troubleshooting, and human resources management. Currently serving as a Product Support Specialist at CaseWare International Inc. since February 2019, Rafael previously worked at Teleperformance in various customer service roles, where exceptional performance earned recognition. Additional experience includes a brief tenure as a Tax Return Technician at Impôt ici inc., and roles in management and human resource functions at WOW Factor Lifetime Experiences and Car Rental Havane, respectively. Educational qualifications include a DEP in accounting from École des métiers de l'informatique, du commerce et de l'administration, an ASP in business management from CFP des Riverains, and a degree in Industrial Engineering from Universidad de Matanzas Camilo Cienfuegos, complemented by various certifications in languages and technical fields.