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Joy Chan is a seasoned retail operations professional with extensive experience in managing and optimizing business operations across various retail environments. Currently serving as a Retail Operations Manager at CASETiFY since August 2022, Joy leads initiatives to support the company's expansion into the Australian market. Prior roles include Area Manager at Miniso Australia, overseeing 19 stores and achieving significant sales milestones, and Senior Boutique Store Manager at The PAS Group Limited, where Joy managed financial operations and exceeded budget targets. Joy's career began in marketing and business operations at Reebonz, contributing to consistent sales achievements and marketing strategies. Joy holds a Bachelor of Business Administration with a double major in International Business and Finance from the University of Technology Sydney.