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Desiree Sagouspe is an experienced professional specializing in customer success and client retention, currently serving as the Manager of Customer Success at Case IQ. Previous roles include positions at Phreesia as a Senior Client Growth & Retention Consultant in the Centers of Excellence and as a Senior Customer Success Manager focused on retention and client satisfaction. Desiree has also held various customer success roles at Cvent and Skillsoft, and started in customer support at Salesforce Marketing Cloud as a Premier Support Business Analyst. Desiree holds a Bachelor of Arts in Political Science and a Certificate in Business Administration from the University of New Brunswick.