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Doris Iliboli is a seasoned Senior Customer Experience Specialist with extensive experience in the customer service domain across various companies. Currently employed at Casavo since May 2019, Doris has been instrumental in analyzing processes, managing multi-channel customer communication, setting up Zendesk for support teams, and preparing customer service activity reports. Prior to Casavo, Doris held similar roles at The Level Group and Kippy The Pet Finder, where responsibilities included handling inquiries, managing returns, proposing strategic initiatives, and providing coaching. Earlier career positions also include roles at Voxpro, Performance Marketing Pty Ltd, Seletti S.p.A, La Rinascente, and Mar.Co Relations, where Doris developed strong interpersonal and communication skills while managing customer interactions and supporting team performance. Doris holds a degree in Foreign Languages and Literature from Università degli Studi di Milano.