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James Howe is an experienced Email Marketing and CRM Manager currently working at carwow since June 2021 and serving as a Freelance CRM Consultant for NVLP Ltd since November 2020. Previously, James held various roles at Marks and Spencer from August 2012 to August 2020, including eCRM Systems Manager, where responsibilities included overseeing CRM technology and campaign processes, and eCRM Planning & Deployment Manager, managing the delivery of CRM campaigns across multiple channels. James's career also includes significant experience at SmartFocus, where management of teams and delivery of email campaigns for major clients was paramount, as well as roles in marketing and customer service at The Oxbridge Research Group and digital forensic analysis at The Forensic Science Service. James holds a Bachelor of Science (BSc) in Computer Science from the University of Birmingham, earned in 2007.