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Diogo Coelho serves as the Head of Contact Centre & WFM at Carwow since December 2022, following a tenure at Uber where Diogo held roles including Workforce Management Global Enablement Manager and Manager Workforce Management from January 2019 to December 2022. Diogo's career originated at Teleperformance Portugal from October 2009 to January 2019, ascending from WFM & Planning Analyst to WFM Planning Manager and RTM Supervisor, during which Diogo specialized in capacity planning, performance analysis, and operational improvement strategies. Diogo possesses extensive experience in dialer management and is skilled in various call center management tools, including NICE IEX and Avaya CMS. Diogo holds a degree from the Instituto Superior de Engenharia de Lisboa.