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Shawn Plouffe has extensive experience in system administration and technical support, currently serving as a Senior System Administrator at Cartera Commerce, Inc. since April 2013. Prior roles include Senior DevOps and Systems Administrator at Cartera, Sr. Systems Analyst at Epsilon, and NOC Technician at SoundBite Communications. Shawn's career began at XIUS-bcgi, contributing as a Production Application Support Specialist III. Expertise includes providing top-level support for web-based applications and servers, ensuring 24/7 on-call support for outages, and maintaining comprehensive documentation. Shawn also possesses a background in telecommunications, having configured switches and worked with call center operations. Education includes a Certificate Program in Telecommunications from Northeastern University (2000-2004).