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Jung-Ah Kong is the Head of CX at Carrot General Insurance. Prior to this role, Jung-Ah served as the Group Head at ST Unitas and as a Senior Director at CareerCare. With experience as a Director at Memoris B&C and as a Team Leader at HyundaiCard·HyundaiCommercial, Jung-Ah brings a wealth of knowledge in the industry. Jung-Ah holds a Master's degree in Business Administration from Ewha Womans University.