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Dianna Pappas is an experienced operations and information technology professional currently serving as Operations Portfolio Manager at Carrier HVAC since April 2022, following a brief stint as Information Technology Project Coordinator at DISYS. Prior experience includes coordinating IT projects at CIO Technology Solutions and advocating for customer needs as Global Print Service Coordinator at Lexmark. Pappas has also held significant roles such as IT Service Manager at Hewlett Packard Enterprise, where engagement with company leadership and field service teams was key, and Global Service Desk Technical Lead at Electronic Data Systems, where management of technical service operations was emphasized. Pappas holds a high school diploma from Priest River Lamanna High, with non-graduate coursework in Business Administration and Management from Solano Community College and North Idaho College.