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Sarah Cox is an accomplished Customer Service Manager with extensive experience in team training, performance management, and implementing customer service technologies. Currently at Carr Lane Manufacturing Co. since February 2022, Sarah previously served as Customer Service Manager at SABRE® - Security Equipment Corporation for eight years, where key achievements included establishing KPIs and implementing Salesforce Service Cloud. Sarah's background also includes roles in administrative assistance, project management coordination, and operations at various organizations, demonstrating a strong foundation in management, client relations, and organizational skills. Sarah holds a B.S. in Psychology from Southern Illinois University Edwardsville.