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Twana Williams has a diverse background in healthcare and customer service roles, currently serving as a Charge Entry professional at Howard University Hospital. Previously, Twana worked as an Access/Outreach Specialist at Carolinas HealthCare System, facilitating appointment scheduling for annual exams, and held the position of Office Assistant at Luminis Health since January 2021. Additional experience includes serving as a Social Service Representative for the District Of Columbia, where eligibility outcomes for patient appointments were ensured, and roles at Vantix Systems Inc, providing customer service support for Medicaid and health insurance enrollment. Twana began their career as a Customer Service Advocate at Active Health Management. Twana holds a Bachelor of Science degree in Human Services from the University of Phoenix and a high school diploma from Stonewall Jackson High.