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Pamela Covington has an extensive background in customer service, training, and healthcare spanning over three decades. Currently serving as a Patient Representative at Carolinas Healthcare System since 2009, Pamela previously held various roles, including Flight Attendant and Flight Services Instructor with American Airlines and US Airways, where responsibilities included inflight training and customer service management. Experience also includes a Client Services Manager position at Spectrum Laboratory Network, focusing on customer retention and laboratory billing accuracy. Pamela's earlier work involved developing training programs for Carolinas Healthcare System's Central Business Office and delivering federally mandated training for US Airways employees. Educational qualifications include a Bachelor of Arts in Organizational Communication from Queens University of Charlotte and an Associate degree in Applied Science in Respiratory Therapy Technology from Forsyth Technical College.