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Keisha Jones Smith has a diverse work experience spanning over several years. Keisha started their career in 2007 as a Shipping Assistant at INKredible Printing, where they were responsible for packing and shipping products, organizing filing systems, and performing tasks using Microsoft Outlook. Keisha then worked at Farmers Insurance (Bristol West) from 1993 to 2010, where they held various roles including Distribution Clerk, Junior Computer Operator, Computer Operator, and Senior Computer Operator. During their time there, Keisha provided monitoring support for different platforms and conducted high volume printing. In 2010, they joined CSC as a Computer Operator Sr. Associate, working on outsourced IT projects for Farmers Ins. Group Parent Company Zurich Financial Services. Keisha later moved on to Books A Million in 2013, where they worked as a Bookseller and achieved the accolade of Stellar Seller twice. Finally, from 2014 to the present, Keisha has been working at CarolinaEast Health System in roles such as Helpdesk and Operations Specialist, and currently as the Lead Helpdesk Analyst.

Keisha Jones Smith has a diverse education history. Keisha obtained their Bachelor's Degree in Business Data Processing from Florida Memorial University, where they studied from 1989 to 1993. Later, in 2009, they earned a Master Certificate in Project Management from Nova Southeastern University. Keisha also has an Executive Certificate in Project Management, which they obtained from Florida Atlantic University in 2011. Prior to their higher education, Keisha completed their General Studies by graduating with a Diploma from Miami Central Sr High School in 1989.