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Jessica Harkins Jacobs has a diverse work experience that spans across various industries and roles. Jessica most recently worked as the Director of Behavioral Health at Carolina Health Centers, Inc. starting in September 2019. Prior to this, they worked at the Mental Health Association, Inc. where they held multiple roles including Accreditation Consultant, Lead Clinical Case Coordinator, and Clinical Case Coordinator from 2016 to 2019.

In 2018, Jessica served as a Mental Health Counselor at the Hampden County Sheriff's Department. Jessica also worked as a Family Support Worker at Clinical & Support Options, Inc. from 2014 to 2016. Additionally, they gained experience as a Key Holder at Helzberg Diamonds in 2014, a Motorclothes Sales Lead at Pig Trail Harley-Davidson/Buell in 2013, and a Job Coach at Hocking. Athens. Perry Community Action in 2012.

Their work experience began in 2009 at Denison University, where they worked as a Strength & Conditioning Student Coach until 2012.

Jessica Harkins Jacobs holds a Master of Arts degree in Forensic Mental Health Counseling, which they obtained from Westfield State University between 2016 and 2019. Prior to that, they pursued their Bachelor of Arts in Psychology at Denison University from 2008 to 2012. In addition to their formal education, Jessica obtained a certification as a Certified Grief Educator from David Kessler + grief.com in February 2023.