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Madeleine Z. has extensive experience in the financial and IT sectors, currently serving as a Business Analyst at Caritas Schweiz since March 2019. Prior to this role, Madeleine worked as a Customizing & Support Engineer at Leuchter IT Solutions from September 2018 to February 2019, specializing in the implementation, testing, and documentation of customized Office functions. Previously, Madeleine spent over eight years at Raiffeisen Gruppe, initially as a Mitarbeiterin Services, where responsibilities included payment transactions and financial administration, and later as a Business Analyst E-Banking, focusing on the conceptual development and implementation of E-Banking projects. Madeleine has a strong background in creating specifications, E-Banking screens, and facilitating communication with clients and stakeholders.