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Monica Ramos currently serves as a Sales Manager at Caribe Hilton since September 2022, where notable contributions include enhancing customer service satisfaction through innovative ideas and modern entertainment offerings. Prior experience includes roles as Assistant at Autogermana, where efforts focused on customer engagement and product upselling, and various positions at The Ritz-Carlton Hotel Company from 2008 to present, where responsibilities revolved around processing reservation requests and ensuring guest needs are met. Earlier career highlights include serving as a Lead Cook for Norwegian Cruise Line and an Administrative Assistant at Escuela Hotelera De San Juan.