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Benjamin Besserman is a Senior System Engineer and IT Manager at CareSource, where responsibilities include managing infrastructure end-user support engineering and leading a desktop support team to enhance customer service. Besserman's previous roles at CareSource also involved client systems engineering and data automation tasks. Prior to CareSource, Besserman worked at PCM Enterprise as a Service Desk Analyst and Desktop Support Technician, providing tiered service desk support. Earlier experience includes managing operations and technical support at Northmont Computers and teaching entry-level Algebra at Wright State University. Besserman holds a Bachelor's degree in Organizational Leadership from Wright State University.