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Nicole Crosby has been working in the design industry since 2016. Nicole began their career as a User Experience Designer for Sparks Interactive. In the same year, they also worked as a Digital and User Experience Designer for Creative HQ's 2Shakes R9 Accelerator. In 2017, they held the role of Digital Designer at Stanley St and UX and UI Designer at The Warehouse Group. From 2018 to 2022, they were a Senior Product Designer at Xero, and is currently the Head Of Design at Carepatron.

Nicole Crosby holds a Bachelor of Design with First Class Honours, Design and Visual Communications from Massey University. Nicole obtained this degree between 2013 and 2016, with a field of study in Visual Communications.