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Reynaldo Benaid Jr. has a strong background in the technical support field, with a focus on telecom and unified communications. Reynaldo started their career in 2007 as a Technical Support Representative at Convergys, where they worked until 2012. Reynaldo then moved on to Sutherland Global Services, where they continued as a Technical Support Representative from 2012 to 2013. In 2013, Reynaldo joined Fonality as a Systems Support Engineer, a role they held until 2016. Reynaldo then worked as a Technical Support Engineer at Genesys from 2016 to 2019. Reynaldo'smost recent position was as a Unified Communications Engineer at Acquire BPO from 2019 to 2020. Since June 2020, Reynaldo has been working as a Senior Telecom Analyst at Carenet Health.

Reynaldo Benaid Jr. attended Our Lady of Fatima University from 2000 to 2004, where they obtained a Bachelor of Science degree in Computer Science. Reynaldo'sfield of study was specifically focused on Computer Science during their time at the university. Additionally, they have obtained certifications from Genesys, including the ICHD - Interaction Center Handler Developer certification in November 2022 and the Genesys Certified Professional (GCP) - Voice Platform 8.5 Consultant certification in May 2019.