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A seasoned consumer engagement executive, Mick collaborates with CEO John Erwin and the senior leadership team to advance the company’s mission of unlocking healthcare value through consumer empowerment and connection. Prior to Carenet, Mick enjoyed a successful 28-year tenure at West Corporation, where he served as president of numerous entities including West Business Solutions (WBS). In that role, he led 25,000+ team members across the globe. In 1990, he collaborated with John to launch West Outbound. Starting with a single client, they grew the business to exceed $200 million in revenue in 10 years.