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Jessica Okorn is an experienced manager in people, culture, and belonging, currently serving at CareGuide since February 2018. Responsibilities include performing annual gap analyses, developing yearly goals for diversity, equity, and inclusion (DEI) training, and managing a significant budget for events across Canada. Jessica has successfully transitioned teams to remote work during the pandemic, organized multiple company retreats, and implemented employee development plans. Prior roles at CareGuide include operations management and customer success, where Jessica focused on user experience and cross-functional collaboration. Previous experience includes customer relations management at Ashley Bridget and customer service roles at Zellers. Jessica holds a Liberal Arts Diploma from Seneca Polytechnic and has completed education at BrainStation.