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Lou Ann Kummerer has been positioned at the leading edge of service-delivery innovations since the mid-90s. She pioneered 1-800 Coach in 1995 as a new way to provide high quality, cost-efficient career consulting services to individuals living in remote areas.

In response to emerging client needs for technology-enabled solutions and personalized flexible consulting, the practice evolved into eDelivery: high-touch, high-tech career management. Lou Ann has successfully implemented and managed the delivery of virtual solutions in career transition, redeployment, leadership development, retirement and career management. She has managed eDelivery teams that provided coaching to thousands of individuals nationwide; with hundreds of client organizations, in numerous industries.

Lou Ann Kummerer and Raymond Lee met after her noticing they shared a vision of how virtual outplacement services should be delivered. Lou Ann joining Careerminds as Director of Participant Services was a natural step in her career. Her responsibilities will include overseeing all of the Careermindsā€™ seasoned career consultants, driving product innovation, and building a world-class organization.

Lou Annā€™s prior background is in sales, management and training grounded in the pharmaceutical and consumer products industries. She is a graduate of the University of Memphis with a Bachelor of Business Administration in Marketing and completed extensive graduate course work in counseling. She has a certificate in Career Development from the University of Washington and is a Board Certified Coach.