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Zuly Pauneto currently serves as VP of Case Management and Business Strategy at CardWorks, having previously held roles including Fraud Operations and Recovery AVP, and Operational Risk and Control AVP since April 2019. With extensive experience at JPMorgan Chase & Co. from 2009 to 2019, Zuly excelled as a Control Manager Sr Associate, focusing on Third Party Oversight and enhancing operational risk management processes. A background in retail management complements Zuly's expertise, demonstrated through leadership roles that consistently drove operational improvements and revenue growth. Zuly holds an Associates Degree in Business Administration from the University of Phoenix and has completed various corporate development courses.