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Zugey Muniz is an experienced technology professional with a solid background in network operations and customer support. Currently serving as Network Operation Technician II at CardWorks since September 2017, Zugey has notably reduced critical incident resolution time by 20% and coached a team of 10 technicians to enhance performance. Previous roles at CardWorks include Network Operation Technician and Associate Specialist, where responsibilities encompassed software deployment and customer account management. Prior experience at General Service Administration involved IT support, while a tenure at Bright House Networks as a Network Engineer focused on providing analytical and technical advising to enhance business communication capabilities. Zugey holds a Bachelor's degree in Data Communication Engineering with a concentration in Security from ITT Technical Institute and an Associate's degree in Network Administration from Florida Technical College.