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Rebecca Perez is an experienced operations manager with a strong background in team leadership and fraud investigation. At CardWorks, Rebecca has successfully managed a team of 10-20 fraud agents, focusing on mentorship and operational efficiency to consistently meet key performance indicators. Prior experience includes a team lead role at 24-7 Intouch, where Rebecca was responsible for the performance of a 15-20 agent team, as well as a teaching assistant position at Polk County School Board, where lesson planning and student behavior management were key responsibilities. Rebecca's earlier role as a senior fraud investigator at Capital One demonstrated significant impact on team performance and employee development. Rebecca holds a Bachelor of Applied Science degree in Criminal Justice and Corrections from Virginia Commonwealth University.