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Laura Taljaard is an experienced professional in customer insights and management, currently serving as Senior Insight Manager at Card Factory since April 2022. Prior roles include CX Manager at Arcadis Gen, Customer Insight Lead and Customer Insight Coordinator at N Brown Group, and Consumer Research Executive at CGA. Laura began their career as a Graduate Research Executive and also worked as a Governess at Great British Nannies, providing private English Language tuition. In addition, Laura has experience as an English Second Language Teacher at The British School. Laura holds a First Class B.A. (Hons) in History from The University of Manchester, earned in 2014.