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Wolfgang Mrazek has extensive experience in digital banking and management, currently serving as Complaints Manager and Area Manager for Digital Innovation, Products & Marketing at card complete Service Bank AG since August 2020. Prior to this, Wolfgang held various leadership roles at UniCredit from July 2009 to August 2020, including CEE Digital - Head of Mobile, where responsibilities included overseeing the Mobile First initiative across CEE countries, as well as managing digital channels and banking activities. Wolfgang's career also encompasses significant roles at UniCredit Bank Austria AG, Bank Austria Creditanstalt, and Zentralsparkasse, focusing on multichannel banking, internet banking, product management, and customer relationship management. Wolfgang holds a degree in Kreditwirtschaft from WU (Vienna University of Economics and Business) and a degree in industrial engineering from Technologisches Gewerbemuseum.