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Roseanna Flores is an experienced professional in client services and operations, currently serving as Manager II at CAPTRUST since October 2022, focusing on Annuities, Disability, and Long-Term Care case management. Previously, Roseanna held various managerial positions at Crump Insurance, including Manager of the Solutions Center and the Disability Solution Center, where responsibilities included overseeing case managers and enhancing operational efficiency. Roseanna began their career in client services at Crump Life Insurance, managing a team and ensuring the success of independent channel operations, and also has experience as a case manager at BISYS.