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Captivate is North America’s leading location-based digital video network, reaching millions of professionals / consumers where they Work & Live. We connect viewers to the world outside their homes and offices by delivering valuable information and entertainment to influence professional and personal purchase decisions.

The Role:

NetSuite Administrator

We have an exciting opportunity open for a NetSuite Administrator to work in our Lowell office. As Captivate’s NetSuite Administrator, you will work with various business teams (Finance, Engineering, Marketing, Operations, Sales) to provide the necessary support and customizations for their NetSuite needs. The ideal candidate is a NetSuite expert who can strategically help us build, migrate & adopt NetSuite as our main CRM.

What You’ll Do:

• Provide support and user training to NetSuite users across Departments.
• Collaborate with business teams to gather and document operational and functional requirements and translate requirements into operational solutions.
• Support integrations between systems (Salesforce, Tipalti, AvidXchange, Snowflake)
• Set up new users and maintain role-based access.
• Develop, test, and deploy customizations, custom objects, and new functionality based on evolving business needs.
• Enhance existing functionality and improve processes within NetSuite.
• Identify, evaluate and recommend other key technologies required to support and improve the business processes centered on the NetSuite platform.
• Raise tickets with NetSuite Support and/or with other support teams as needed.
• Perform CSV imports and Mass Updates as required.
• Support Production and one Sandbox Account.
• Comprehend, articulate, and document customizations.
• Take a hands-on approach to troubleshooting.
• Communicate effectively to cross-functional personnel with varying degrees of technical proficiency.
• Resolve user issues.
• Monitor & administer account management, roles and access, profile creation, security administration, etc.
• Develop, document, and implement policies, procedures, and guidelines to ensure data integrity and change management protocols.
• Serve as primary contact for NetSuite support.

What You Bring:

• Minimum 7 years overall IT experience with 3-5 years of experience working with NetSuite.
• 3+ years of hands-on experience with NetSuite with at least 2 years NetSuite development experience.
• Extensive experience as a Business Systems Analyst.
• Wide-raging exposure across middleware tools, SuiteCommerce, RF-Smart, CRM, AR/AP, WMS, Demand Planning, Advance Financials, Post Go-Live Support, Process Automations, Reporting.
• Highly efficient in Custom Records and Lists, Fields, Forms, Roles and Permissions, Page Layouts, Saved Searches and Reports, Workflows, and NetSuite data model.
• Ability to script in Javascript.
• NetSuite Certifications preferred (SuiteFoundation, Administrator)
• Knowledge of Finance disciplines is a plus, as is SQL Server experience.

*Research shows that women and other marginalized folks tend to only apply when they check every box. If you think you have what it takes, but don't necessarily meet every point above, please still apply! We'd love to connect and see if you could be a great fit. 

 Where You'll Be:

• You will be working out of our Lowell, MA office
• Captivate has a strong office culture and has returned to work in-person Tuesdays to Thursdays, with the option to work remotely on Mondays and Fridays.

Why You Should Work at Captivate:

At Captivate, we "Bring Life to Work" because we recognize the ever-evolving connection between work and life. Employees are invited to be their authentic selves, bring new ideas, and use each experience as an opportunity to learn and grow. We have a strong company culture that offers more than just benefits, leaving our employees with a strong bond with their team and beyond. Captivate also offers competitive benefits to all full-time employees, including: 

• Comprehensive Health Coverage
• Company paid Life Insurance, Short-Term & Long-Term Disability
• Pre-Tax Spending Accounts for Healthcare, Dependent Care & Commuter Expenses
• 401(k) Retirement Savings with Employer Match
• Paid Family Leave & Parental Leave

Our Commitment:

Captivate celebrates and embraces having a diverse team. We are committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.