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Charlene Matambo is a skilled professional with a strong background in process innovation, customer experience design, and business analysis. With extensive experience in various roles within the banking and consulting sectors, Charlene currently holds a managerial position at Capitec, focusing on customer experience and service design in the business banking sector. Prior to their current role, Charlene gained valuable experience at Nedbank and IQ Business, where Charlene specialized in commercial banking, product design engineering, and management consulting. Charlene's educational background includes degrees in civil engineering, digital transformation strategy, and a specialization in strategy, innovation, and design thinking.