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Shu Wen Toh has a diverse work experience spanning multiple industries. Shu Wen started their career at Singapore Airlines as a Business Analyst, working on a large-scale IT project. Shu Wen then joined Human Capital Singapore, where they worked as a Consultant, focusing on capability development and providing HR services to SME clients. Shu Wen then moved on to CapitaLand, where they held various roles including Senior Executive, Executive, and Product Manager, with a focus on digital platforms and customer experience management.

Shu Wen Toh has a Bachelor of Business degree in Information Systems from Nanyang Technological University Singapore, which was obtained from 2007 to 2011. Prior to that, Shu Wen Toh attended Raffles Institution from 2005 to 2006. Shu Wen also attended Raffles Girls' School from 2001 to 2004. Additionally, they obtained Level 2 certification in the Japanese Language Proficiency Test in 2009.