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Diana Marcela Arias has over a decade of experience in IT management, currently serving as Jefe de Sistemas at Capital Safety since January 2010, where responsibilities include overseeing IT operations for Colombia and leading the implementation of CRM systems on the SALESFORCE platform. Previously, Diana held the position of Jefe de Sistemas at Compañía Latinoamericana de Seguridad Industrial from 2010 to 2014, and worked as Auxiliar de Sistemas at Personal Inmediato, focusing on improving telecommunications services. Earlier experience includes an audit role at Teledatos S. A., where tasks involved developing macros and managing quality audits. Educational qualifications include a degree in Ingeniería de Sistemas from Universidad Central, an Especialista en Gerencia de Proyectos from Universidad EAN, and a practical coursework in project management from Universidad Central.