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Carla Saavedra Kochalski possesses extensive experience in customer experience products and digital strategy across multiple industries. Currently serving as Sr. Director of Enterprise Customer Experience Products at Capital One, previous roles include Director and Sr. Manager for Conversational AI Products within the same company. Carla also contributed to the global consulting project focused on marketing to Chinese tourists while at Tourneau. Prior to that, significant positions held at Samsung Telecommunications America involved managing social media and digital customer success initiatives. Early career experiences include roles as Junior Web Editor and New Products Editor at 1105 Media.