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Zoe Smith has a diverse work experience spanning several industries. Zoe most recently worked as a Business Development Manager at Capital on Tap starting in July 2023. Prior to that, Zoe worked at American Express from August 2019 to June 2023, where they held various roles including Account Sales Manager and Merchant Services, Travel and Lifestyle Relationship Manager, Financial Difficulties Specialist. Before joining American Express, Zoe was part of the client acquisition team at Black Sheep Utilities from April 2019 to July 2019. Zoe also served as a Sales Team Leader at Spabreaks.com from September 2017 to October 2018, and as a Customer Service Representative and Supervisor at Domestic & General from May 2014 to August 2017.

Zoe Smith has pursued various educational qualifications throughout their academic journey. At an unspecified time, Zoe completed an NVQ program, attaining a Level 3 Principles of Team Leading certificate. Later, they attended Varndean College, where they achieved A levels in Sociology, English Language, and Health and Social Care Double Award. Additionally, Zoe enrolled at City College Brighton, where they successfully completed a diploma in Travel and Tourism, earning a passing grade.