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Karen Harrington serves as Operations Director for Business & Regulatory Services at Capita since January 2015, overseeing the national delivery of Regulatory Services and leading strategic initiatives for Business Admin Services across local authority portfolios. Previously, Karen held the positions of Head of Business Services at Capita, Head of Business Support at Serco, and various roles within Peterborough City Council, including Head of Business Support and key administrative positions. With extensive experience managing large teams and implementing change management programs, Karen has developed solutions for business support functions in local government and the NHS, emphasizing governance and service quality throughout a diverse career that began in administrative roles at Peterborough City Council in 1983.