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Jon Thickett currently serves as a Pensions Team Manager at Capita, focusing on process improvement and coaching for enhanced customer support. With previous experience as a Team Manager and Customer Relations Manager at Capita, Jon has demonstrated expertise in handling escalated cases, performance management, and high-level customer complaint resolution. Prior roles include Customer Support Manager at John Lewis & Partners and various positions in customer service and IT support across multiple organizations, including Sitel UK & Ireland and Sandwell Metropolitan Borough Council. Jon's educational background includes a focus on ICT and comprehensive academic qualifications from Ormiston Sandwell Community Academy, Dudley College of Technology, and LMP Education.