ÂÜÀòÂÒÂ×

Dr. Mohammed Al-Husban is a seasoned professional in user experience (UX) and customer experience (CX), currently serving as the Head of UX & CX Pension Government at Capita since June 2022, leading multidisciplinary teams to enhance digital transformation strategies for government pension projects. Previously, Dr. Al-Husban held roles including CX Guild Senior Director at Capita, focusing on omnichannel digital transformation, and Director of Customer Experience Insights at du, where the Voice of Customer framework was developed. In earlier positions, leadership included Head of CX, UX, and Digital Marketing at SmartCitti, and User Experience Manager at Solent University, emphasizing research and insights to inform business decisions. Dr. Al-Husban's academic achievements include a PhD in Computing from the University of Portsmouth and a Master's degree in Electronic Business from the University of Huddersfield.