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Jasmine Kaur is a Senior Executive in Customer Success at Capillary Technologies, where expertise in data-driven SaaS products and B2B technical knowledge has resulted in a 90% resolution rate for customer concerns, a 35% increase in client sales through Loyalty Programs, and a 98% customer satisfaction rate. Previous roles include a Customer Support Associate at Amazon, achieving a 95% customer satisfaction rating, and a Retail Supervisor at Madame Apparels, where leadership and training initiatives led to a 90% customer satisfaction rating and a 20% improvement in sales performance. Jasmine began a Master of Business Administration degree in Production and Operations Management in July 2024, following a Bachelor's degree in Computer Applications from Panjab University.