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Kate Bartow is an experienced Customer Experience Strategist currently with IT Concepts, Inc., where leadership in developing an agile customer experience improvement plan for Human Capital and Talent Management resulted in a 17% year-over-year increase in satisfaction. Previous roles include Director of IBOP Customer Strategy Outreach & Communications at Washington Metropolitan Area Transit Authority, where Kate managed $3M projects for internal cultural change, and Director of Customer Experience at Free2Move USA, overseeing the launch of a car-sharing service that achieved over 25,000 members and a 68% revenue increase. Kate's earlier experience includes critical roles at Florida Blue, Deutsche Bank, Morgan Stanley, T. Rowe Price, and a marketing internship at Tessco Technologies. Kate holds an MBA in Strategic Marketing and Leadership from the University of Maryland and a Bachelor’s in Business Administration with a concentration in Marketing from Towson University.