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Hannah Raffel possesses extensive experience in customer success, having advanced through various roles at CANDIS from Junior Customer Success Manager to Senior Customer Success Manager since July 2020. Prior to this, Hannah worked at Café 1900 as a Servicekraft and completed an internship focused on campaigning and lobbying at an NGO. Additional experience includes a research and administrative role at Otto-Friedrich-Universität Bamberg, a public relations and project management internship with Malteser, and customer service at SIXT. Early career roles included responsibilities at Luitpold Boulevard-Cafe and Deutsche Post. Academically, Hannah holds a Master of Arts in Wirtschafts- und Sozialgeschichte from The Philipp University of Marburg and dual Bachelor of Arts degrees in Geschichte, Politikwissenschaften, and Sozialkunde from Otto-Friedrich-Universität Bamberg and Charles University.