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Salvi Ali is an experienced IT professional with a strong background in technical support and network management. Currently serving as an IT Network Support Analyst at Canderel Group, Salvi effectively supports over 150 employees in the Toronto region. Prior experience includes roles such as Level 2 Support Engineer at TechAnts Solutions Pty Ltd, where Salvi managed a helpdesk ticketing queue and improved system performance significantly. As a Senior Customer Experience Analyst at Logicalis Australia, Salvi excelled in managing IT servers and providing mentorship to a service desk team, enhancing customer satisfaction scores. Salvi began the career as a Service Desk Analyst at Datacom, providing prompt technical support for various incidents. Salvi holds a Master's degree in Business Information Systems and a Bachelor's degree in Information Technology and Systems from Monash University.