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Melissa Luk is a Senior Analyst at CRTC with experience in various roles such as Content Creator at Instagram, Beauty Boutique Expert at Shoppers Drug Mart, and Analyst at Innovation, Science and Economic Development Canada. Melissa also has experience in customer service and data entry roles at Bayshore HealthCare and the Ontario Ministry of Health and Long-Term Care. Melissa has a Master's degree in Public Service and Public Policy Analysis from the University of Waterloo and a Bachelor's degree in Health Studies from Queen's University.