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Jacqueline C. has a strong background in crew scheduling and customer service. Jacqueline is currently working as the Chief Crew Scheduler at Canadian North since September 2022. Prior to that, they held the position of Assistant Chief Crew Scheduler at the same company from May 2022 to September 2022. Jacqueline also gained experience as a Crew Scheduler at Canadian North from October 2021 to May 2022. Before joining Canadian North, they worked as a Receptionist at Merivale Medical Imaging from March 2021 to September 2021. Earlier in their career, Jacqueline served as a Crew Scheduler at Sunwing Airlines Inc. from October 2019 to March 2020 and as a Customer Service Agent at WestJet from July 2016 to October 2019.

Jacqueline C. attended Seneca Polytechnic from 2016 to 2017 and obtained a Diploma in Flight Services Specialization. In February 2016, they also achieved the Guest Services Gold certification. It is unclear when they obtained the ROC-A certification, but it is affiliated with Transport Canada - Transports Canada.