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Diane Demetrioff has been with CN since July 1983, holding various roles within the company before eventually becoming the Senior Manager of Technology Support. In April 2010, Diane transitioned to the role of Senior Manager, overseeing the Service Delivery in the Western Region and Order Modification Centre. Additionally, Diane also holds the title of Senior Manager of e-Business & Transaction Centre, focusing on technology solutions for CN and its customers. Demetrioff's dedication to improving processes and implementing best practices is evident throughout their career at CN.