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Janna Miller is a seasoned professional in donor services and supporter engagement, currently serving as the Senior Director at Canadian Cancer Society since August 2007. With a proven track record, Janna has successfully led teams in customer service and gift processing, achieving a remarkable 530% revenue increase over four years through enhanced service delivery and employee engagement. Responsibilities have included streamlining donor communication, implementing new telephony systems, and launching innovative outreach initiatives. Janna's previous roles include Senior Manager of Donor Engagement and Manager of Corporate Development, where Janna developed strategic stewardship plans and managed significant corporate partnerships. Janna holds an MBA in Marketing, Business & Sustainability from Schulich School of Business, along with certifications in Customer Experience from The CX Academy, and an undergraduate degree in Economics from the University of Guelph.